1. Right of Withdrawal – 14 Days
- Email info@carrishops.com within 14 days of receipt.
- Return product within 14 days: unused, original packaging, all accessories.
- Return shipping at your expense unless defective or incorrectly delivered.
Important:Used, damaged, or improperly packaged returns may not qualify for a full refund.
2. Defective or Incorrect Products
Contact us within 48 hours with photos. Full refund or replacement; return shipping covered by us.
3. Non-Returnable Items
- Used, modified, or deliberately damaged products.
- Sealed products opened for hygiene reasons.
- Products returned after 14 days without a defect claim.
4. Refused Deliveries
Return shipping and handling costs are deducted from any refund.
5. Refund Timeline
Refunds processed within 14 calendar days of receiving the return, via bank transfer.
6. Legal Guarantee
2-year statutory guarantee under EU Directive 1999/44/EC and D.Lgs. 206/2005.
7. Contact
8. Dispute Resolution
EU ODR: ec.europa.eu/consumers/odr.